A little clarity for your next journey.
Find answers about planning, requests, transfers, prices and your City Pass proposal.
Planning a journey
Destinations, dates and routes
Request & booking information
From enquiry to an agreed offer
City Pass proposals
Understand the package builder
Working with us
Apply as a local provider
Answers to the questions that matter.
12 answers
Where should I start?
Choose a destination guide to learn about the city or region, then explore its trips, tours, experiences and activities. Use the Smart Planner for an itinerary outline.
Can I choose several travel days?
Trips and multi-day tours support a travel date range. The programme duration remains the length of its itinerary; the dates are preferences until the provider confirms them.
How do transfers work?
Choose pickup and drop-off locations, travel date and group size. Give airport, flight or luggage information when arranging the actual service. Exact addresses and vehicle requirements must be agreed.
Is sending a request a booking?
No. It sends your preferences to MoroccoBridge for review. You need a separately agreed offer and confirmation; submitting a request does not take payment.
How can I change a request?
Contact the team with the reference shown after submission, the programme name and the change you need. Keep sensitive documents and payment details out of the message.
Are the prices and places live?
The preview catalogue uses sample prices and capacity. On-request programmes need confirmation. A displayed sample price or number of places is not a live inventory guarantee.
Can I pay through the preview catalogue?
The preview catalogue does not collect online payments. Any later payment instruction must correspond to an agreed service and clearly identified provider.
Does the City Pass builder issue an admission card?
Not yet. It produces a proposed package. Venue access, partner agreements, inclusions and final pricing need confirmation before a pass can be sold or issued.
Why has my saved list disappeared?
Your heart collection belongs to the current visit and clears on refresh or when you leave. Saving a programme does not reserve it.
Can I list experiences without my own website?
Yes, the partnership application is designed for local providers as well as companies with an existing website. Apply with your business information; approval and individual listing review are required.
Can activities be adapted for my group?
Ask about actual walking distance, steps, rest stops, vehicle access and the needs of your group before confirmation. A category label alone cannot guarantee suitability.
What if weather affects my programme?
Ask for the approved provider’s weather and cancellation policy before confirming. A guide may adapt or stop an outdoor activity when conditions require it.
Still have a question?
Tell us your destination and what you need help with. If you have already submitted a request, include its reference.